![]() ![]() Chat For D365 Customer Service: helps agents engage in real-time with customers and resolve issues faster.Digital Messaging: is an add-on capability for Customer Service Enterprise that includes Chat for Dynamics 365 Customer Service, 3rd party SMS, and future social messaging channels.Customer Service Insights: Using machine learning, this app enables businesses to offer better customer service by measuring performance across channels, using data analysis to highlight areas for improvement.Customer Insights: Unifying data from across numerous sources, this app gives users a single view of customers, helps boost engagement to help businesses and produce personalized experiences.Apart from the above-mentioned apps, Microsoft has also introduced supporting apps and add ons ![]()
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